Refund Policy

Credit returns

If a video task is confirmed as failed because of a technical problem with our system or the video generation service, its deducted generation credits are automatically returned to your account. Check the task in “My videos” and review your account’s credit records.

A task that is still generating or awaiting confirmation from the provider is not a confirmed failure. If a task has not updated for a long time, contact support to investigate before submitting duplicate generations.

Results and expectations

A technical generation failure is different from a successfully generated result that does not meet personal expectations. AI-generated videos may differ from the photo or template preview in facial features, fur, movement, or background details.

If a result has a problem, or a failed task’s credits have not been returned, submit the task ID and a description so we can review the task and credit records.

Payment refunds and duplicate charges

A credit return restores credits within your account; it is different from returning a payment to the original payment method. For duplicate payments, incorrect amounts, or payment-refund requests, email support@trendclipgen.com from your registered address. Include the relevant order ID, payment time, amount, and a description of the issue.

Payment issues require review of the order and payment-provider records. This page does not specify a universal cash-refund deadline or automatic approval rule.

Task cancellation

Check submitted tasks in “My videos.” If you want to cancel a task, contact support to confirm whether cancellation is currently possible. Closing the page does not confirm cancellation.

Processing time

Credits are returned when a task’s failure is confirmed. Manual reviews and payment-provider processing times vary. Refer to the support response and actual account records for your case.

Contact us

Email support@trendclipgen.com and include your task or order ID. Do not send account passwords, API keys, or complete card details.

For more information about video generation and credits, see the FAQ.