Privacy Policy

This policy explains how TrendClipGen handles personal information when providing its AI video tools and related website services. “We” means the operator providing TrendClipGen. Send privacy requests and other inquiries to support@trendclipgen.com. Rules for using the service are in our Terms of Service.

1. Information we process

• Account and login information: Your registration email, display name, avatar, login and session records, and necessary account information supplied by a third-party sign-in service if you use one. Passwords are stored by the authentication system as hashes, not as plain text.
• Inputs and generation information: Person or pet photos, other materials supported by a feature, selected templates, generation settings, task IDs, statuses, error information, and resulting video and audio.
• Orders and credits: Purchased items, order and transaction IDs, amounts, currencies, payment statuses, and records of credits issued, spent or returned.
• Usage and device information: IP addresses, browser and device information, access and activity records, diagnostic logs and language preferences needed to operate and protect the service.
• Support records: Questions, attachments and communications you provide through email or an enabled support tool.

Do not upload identity documents, financial records or other sensitive information unrelated to making your video. Support requests should not include passwords, private keys or full payment-card information.

2. Photos and facial information

Photos can contain your face or another person's face and other personal information. Only submit materials you are entitled to process and for which you have obtained any necessary consent. Respect other people's likeness and privacy rights.

When you submit a generation, we perform necessary format, file-size and input-suitability checks. Person photos may undergo face-position detection and preprocessing. This detection is used for input checks and the generation workflow, not to identify you or authenticate your login.

Materials, template instructions and settings needed for a task are sent to the relevant AI service. The site currently integrates video generation through BeatAPI and may use other connected providers for applicable tasks. Data is sent to the provider needed to complete that task.

Submitting a task does not authorize public marketing use of your private photos or results. Such public use or a separate model-training purpose requires separate permission. Third-party model providers' own retention and training practices are governed by their applicable policies; our description of purposes does not replace those policies.

3. Why we process information

We use necessary information to create accounts, maintain sessions, submit and deliver videos, show task progress, process payments and credits, handle failed tasks, answer support requests, diagnose problems, and prevent fraud or abuse.

Where applicable law requires a legal basis, processing relies on performing our service contract, meeting legal obligations, legitimate interests in protecting the service and its users, or consent where required. You can withdraw consent for optional processing under applicable rules. Withdrawal does not affect the lawfulness of earlier processing.

We may use aggregated or de-identified usage data to understand feature performance. This does not grant permission to publish your private materials.

4. Payment information

Payments use Waffo Pancake or the provider identified at checkout. Card details or other payment credentials are handled within the payment provider's checkout process. We do not store complete card numbers or card security codes.

We retain necessary order, amount, status and payment-provider transaction records to deliver credits, reconcile payments, handle refunds and prevent duplicate payments. Payment providers also process information under their own privacy policies and legal obligations.

5. Cookies, local storage and measurement

Cookies and similar technologies maintain login sessions, protect sessions, remember language and interface preferences, and track pending payment status. Blocking necessary cookies may prevent sign-in or checkout from working.

Depending on the site's enabled configuration, we may use tools such as Google Analytics or Plausible to understand visits and feature use, or support components to respond to inquiries. Their use of cookies and handling of data differ. We will provide appropriate choices where consent is legally required.

You can manage cookies and site storage in your browser and use a Cookie settings entry if one is available on the page. Declining optional analytics does not change the purposes for necessary service processing.

6. Sharing and disclosure

We do not sell your personal information. We share information only as necessary to provide the service or meet legal requirements with:

• AI providers: Photos, instructions and settings needed to complete your video task.
• Payment providers: Information needed for transactions, reconciliation, refunds and payment security.
• Infrastructure and support providers: Information needed for hosting, file storage, delivery, authentication, email, and enabled support or analytics functions.
• Lawfully authorized recipients: Information required to meet legal obligations, resolve disputes or protect users and the service.

Information may transfer with a merger, acquisition or asset transfer. We will provide legally required notices and require continued protection of that information. Independent processing by linked third-party sites and platforms is governed by their own policies.

7. Retention and deletion

Account information is generally kept while we provide account services. Inputs, outputs and task records are handled for as long as needed for delivery, history access, troubleshooting and security review. Provider retention rules may also affect third-party media links. Download videos you want to keep; the service is not a permanent backup.

Where a feature states a specific retention period, that notice applies to that feature. To request deletion of photos, outputs, task records or your account, email us from your registered address and identify the relevant task or information. We will verify the request, delete or anonymize information eligible for deletion, and pass relevant requests to providers where needed.

Transaction, tax, dispute and fraud-prevention records may be retained to meet legal duties or resolve outstanding matters, with access limited to those purposes. Backup copies may remain until the applicable backup rotation. We will explain any legal reason preventing immediate deletion.

8. Security and sharing your results

We use access controls, account verification and transmission safeguards appropriate to the service to limit unauthorized access. No online service can guarantee absolute security. If a security incident requires notification, we will respond and notify as required by applicable law.

Task histories are accessed through your account. Videos, downloaded files or accessible media links you choose to share can be viewed, forwarded or saved by recipients. Deleting a site record may not remove copies that others have already downloaded or published.

9. Your choices and rights

Depending on applicable law, you may request access, correction, a copy or deletion of personal information, data portability, restriction of or objection to certain processing, and withdrawal of consent-based authorization. Edit account details through available account controls, or email support@trendclipgen.com for other requests.

We may verify control of the account to avoid disclosing information to the wrong person and will respond within applicable legal deadlines. Verification will be proportionate to the request and will not require your password. If deletion relates to unfinished tasks, required retention or a billing dispute, we will explain the scope of the response.

You may also complain to a competent data-protection or other regulator if you believe your request has not been handled appropriately.

10. International processing

Our providers' systems may be outside your country or region. Information may therefore be processed internationally to generate results, handle payments or provide hosting. We will take transfer and protection measures required by applicable law.

11. Children

The service is intended for users aged 18 or older. We do not collect personal information for the purpose of providing services to children. Contact us if you believe a child has supplied personal information without appropriate authorization so we can investigate and address it.

12. Service messages and policy updates

Necessary notices about login, tasks, billing, security or this policy may be sent to your account email or shown on the site. If an optional marketing use requires consent, we will separately explain the available choice.

We update the date above when this policy changes. Material changes to processing purposes or user rights will be communicated appropriately. Where renewed consent is required by law, we will obtain it.

13. Contact

For privacy questions, access or deletion requests, security issues and other inquiries, email support@trendclipgen.com. Include your registered email, a description of your request, and any necessary task or order IDs.